Effective Date: [1st Jan, 2026]

At [INTIME ASSOCIATES LLC], we stand behind the quality of the professional tools we distribute. If you are not completely satisfied with your purchase, we are here to help you resolve the issue quickly and efficiently.

1. Return Window

You have 30 calendar days from the date of delivery to initiate a return for most items. To be eligible for a return, the item must be in the same condition that you received it: unused, unmounted, and in its original professional packaging.

2. Non-Returnable Items

To ensure safety and quality standards, the following cannot be returned:

  • Items showing visible signs of use, wear, or tool marks.
  • Consumables that have been opened (e.g., grinding discs, saw blades, or drill bits).
  • Custom-ordered equipment or special “Final Sale” clearance items.
  • Products missing original accessories, manuals, or serial number tags.

3. The Return Process

To initiate a return, please follow these steps:

  1. Request an RMA: Contact our support team at [sales@intimeassociatesllc.com] with your order number.
  2. Packaging: Once approved, place the item securely in its original packaging. Please ensure the tool is stabilized to prevent damage during transit.
  3. Shipping: We will provide you with a return shipping label. Please note that unless the return is due to a manufacturing defect or shipping error on our part, the cost of return shipping will be deducted from your final refund.

4. Inspection & Refunds

Once we receive your item, our technical team will inspect it to verify its condition.

  • Approval: If approved, we will initiate a refund to your original payment method (Credit Card, PayPal, etc.).
  • Timeline: Most refunds are processed within 3–5 business days of receipt. Your bank or card issuer may take an additional 5–10 days to post the credit to your account.
  • Restocking Fee: For high-value industrial machinery (e.g., Magnetic Drills or stationary saws) that has been opened but remains unused, a 15% restocking fee may apply to cover inspection and repackaging costs.

5. Damaged or Defective Items

If your tool arrives damaged or is functionally defective out of the box, please contact us within 48 hours of delivery. We will arrange for a priority replacement or a full refund at no additional cost to you.

6. Contact Us

For any questions regarding your return, please reach out to our Austin-based team:

[INTIME ASSOCIATES LLC] 5900 Balcones Drive # 15881 Austin, TX 78731 Email: [sales@intimeassociatesllc.com]

WordPress Setup Tips:

Automated Tracking: If you use a plugin like WooCommerce, you can automate the RMA (Return Merchandise Authorization) process to keep your records organized.

Conspicuous Notice: Under Texas law, your return policy must be “conspicuous.” Place the link clearly in your website footer and on your “Checkout” page.

Product Page Link: It is a best practice to add a small “Shipping & Returns” tab on each product page (next to your FEIN product descriptions) so customers can see the 30-day window before they buy.